Support

Always at your service

Need help?

I’ll translate this text into English:

Magica is a digital assistant for cars, motorcycles, and scooters that works through the iPhone.

To function, it uses all of Apple’s technologies and iOS devices. This means there may be times when the app cannot understand what is happening. This is normal and expected behavior, although we are working to minimize these situations.

Below you will find answers to most frequently asked questions, but if you can’t find the answer you’re looking for, you can always contact us through the form, and we will try to respond as quickly as possible.

F.A.Q. - Frequently Asked Questions

The car database is constantly updated.
It currently includes all cars still in production.
However, you can select the model that is closest to yours or manually enter the data of your car.

Yes, electric vehicles are fully supported.
If you have an electric car, you can manage the recharges and also consult the map of the columns.

Yes, hybrid cars are supported.
During the configuration of the car you will have to decide the main fuel on which the consumption calculations will be made.

You can use the application even if it is not connected to the internet. Refueling recognition is the only feature that requires connection.
The only feature that requires internet connection is the vehicle configuration.

Of course!
Bluetooth is used to recognize the car you are driving on.
You can also use an automation with Quick Commands and activate Magica when it connects to Car Play.
If you don’t use bluetooth or quick commands, just remember to stop tracking when you’re not in your car, for example when you’re on a train or bus.

If you cannot set the bluetooth of your car you can deactivate the automatic recognition and start the application manually when you are in your car.

Magic is .. magical! Even if you have closed the application it continues to run at low speed and to record your trips. If you restart your iPhone or update it, remember to reopen it because it may happen that iOS does not reopen the application after these operations.

Yes, Magica puts at your disposal an entire garage, you can enter all your vehicles!

You can add the new vehicle from your garage section.

Cost per KM/Mile is a cost entered by the user to manage any special car costs based on mileage. For example it can be the cost per KM/Mile of the ACI (for Italy but every countries as different service) for refunds.

Magica was created to consume as little as possible.
When you are not driving, the application turns off and restarts when you start moving again.
You can reduce your consumption even more by using manual tracking.

All your data is recorded within the application in a database protected by the operating system with the unlock code you set on the iPhone.
We do not take or consult any data concerning your movements and positions.

It may happen that the operating system does not wake up the application after a reboot or update.
It may also happen that the GPS fails to recognize the location of the device.
It can rarely happen that Magica is unable to trace a journey.

Magica needs more precise information to determine a route, the minimum distance required is variable and can be at least 500 meters or more.

If the distributor is very recent it is possible that the database is not yet updated, we work continuously to quickly update all this data.

Magica uses the functionalities of the operating system to determine the location of the device and to minimize battery consumption it turns off the GPS when you are not in the car.
Based on some conditions external to the application, it is possible that the device cannot wake up in time.

Magica uses the functionalities of the operating system to determine the location of the device and to minimize battery consumption it turns off the GPS when you are not in the car.
Based on some conditions external to the application, it is possible that the device cannot wake up in time.

Special thanks

Magica is full of technology, and for some functionalities, we have relied on third-party libraries and services. Here’s what we’ve used:

Services The weather service is provided by DarkSky. The electric charging station service is provided by Open Charge Maps. The fuel station search service is provided by Apple.

Frameworks

  • EFCountingLabel
  • DarkSkyKit
  • SwiftyStoreKit
  • Firebase
  • HTML2PDFRenderer
  • Charts
  • Solar
  • SwiftSimplify
  • ZipFoundation

Graphic Assets

Other The application stores data within the device, encrypted by the operating system, in a SQLite database managed by Apple’s CoreData framework. No user data is collected or recorded outside of the app.